Customer Service Numbers

Wireless Galaxy
Customer Service	1 (800) 604-GLXY (4599)
Sprint
Customer Service	1-888-788-4727 OR 1-888-211-4727
Activation Dept	1-888-715-4588
Verizon
Customer Service (Prime Co)	1-800-774-6326
Voice Stream
Customer Service (Prime Co)	1-888-310-8369

Frequently Asked Questions (FAQ)

What is WirelessGalaxy?

WirelessGalaxy.com is your one stop online shop for all your wireless cellular communication needs. We deal in cell phones, ranging anywhere from refurbished old models to brand new smart phones, and a wide range of accessories for these high-tech devices. In business since 1999, we are now the premier cellular phone vendors in the country. Wireless Galaxy is proud to offer the most competitive prices in the market- and that's just the start! Buying online, saves you Sales Tax* and buying with WG you save on shipping. Additionally, all our products are covered by a limited 30 Day In-house Warranty plus an additional 1 Year Manufacturers Warranty. Our after sales service is par excellence.

For more information Visit the About us page for to hear from it from us. Or the Testimonials page to hear it from our beloved customers.

How secure are my transactions with WG?

Security Statement:
All online transactions are safely encrypted and sent over Secure Socket layers(SSL) and processed on Secure Servers. When placing an order, your Internet Explorer Browser will also show the Lock symbol. The Lock Sign verifies that your connection is encrypted and highly secure.

Privacy Statement:
Your personal information (including your email address, mailing address, phone number or any other personal data) is never shared, sold or contributed to any affiliate or third party. WirelessGalaxy strictly adhere's to its security and privacy policies. For a more detailed version of the security and privacy statement Click Here

B2B Wholesale

If you are seeking a business partner in mobile phones and accessories market then you have come at the right place. Wireless Galaxy deals mainly in new and refurbished phones. We stock most of our inventory in house so can deliver in large quantities while meeting deadlines. With our competitive prices, your business can soar to new heights. Get registered and take the advantage of working with a leading name. For more details visit our Wholesale Section

Corporate Customers

In today's information driven society, companies depend on getting the right information received at the right time and place. Don't let your business suffer, contact Wirelessgalaxy. We help you make the right decision, and follow support every step of the way with consistancy and reliability. Manage a corporate account with us, and earn discounts while building a relationship.

Helpful Hints on sprint

Accessing Voice Mail on your Sprint PCS phone is easy, however it consumes your airtime minutes, therefore we suggest you to use a land line instead. >> Click Here for other useful tips about Sprint

What is the difference between Analog and Digital Cellular Service?

The call quality of digital technology is typically better than analog, and you'll experience less static and fewer dropped (interrupted) calls. With analog, you may experience more fast-busy signals in urban areas, indicating that the network is too busy to handle your call.Alternately, digital networks have a larger capacity and you'll generally experience fewer fast-busy signals.

Analog calls can be overheard on radio scanners, which is not the case with digital service. Cloning your phone is also very difficult if you're using a digital service. Plus, digital phones have more optional data features, such as messaging and paging, than analog.

Sprint PCS and Verizon Phones usualy use the Digital PCS which follows higher security measures.

What are the Different Types of Cellular Phones?

Cell phones / Mobile Phones are both exaually popular terms used for Hand Held Wireless or Cellular Telephone Devices.

Transportable phones have the power of a mobile phone (three watts) and can be transported from place to place.

Portable or Handheld Wireless Telephones are self-contained units with their own rechargeable battery. A portable wireless phone, although lower in power than a car phone (0.6 watts), can be carried in a briefcase or purse, allowing users to place and receive calls from virtually anywhere within a wireless coverage area.

What is roaming?

Cellular "roaming" allows customers to use their phones to place and receive calls in cities outside their "home" service areas. This feature is useful when traveling outside your home coverage area Howerever, is usually accompanied an additional charge for roaming.

Why should I consider buying a dual-mode phone?

Dual-mode phones, which work with both analog and digital networks, allow you to use your wireless phone when you move out of range of the digital network. The phone automatically switches to an analog network, where available. Analog service is available almost everywhere in the United States, so dual-mode phones significantly increase a digital customer’s ability to stay in touch.

What is the best phone for me?

People use their cell phones in different ways. Some people travel and need their phone to work in different countries while others never leave their home service area (city / state / country). Some people use their phones for a few minutes a day while others need something with a battery with more talk time. Match a plan to your needs and budget, because it may be harder to change once you’re signed up.

Should I sign a long-term contract?

Many wireless plans require you to sign a long-term contract for the service and/or the equipment. Think carefully before you sign. While carriers usually offer better deals if you sign a long-term contract, there are disadvantages:
You may not be able to switch providers or cancel service until the contract expiration, unless you pay a cancellation fee, which can often be as high as $200. Sprint PCS Advantage Agreement cancellation fee is $125.00

Saving on airtime charges

Get a good deal to begin with. Comparison shopping can help you find a service plan and phone that fit your needs. Look for promotions, which typically give you more calling minutes for the same price, a good price on a phone, or both.

Estimate your usage before signing up. You'll minimize your costs if you use up the included minutes in the calling plan without going over the limit. Extra minutes are often much more costly.

Evaluate your needs before signing up for extra-cost calling services such as call waiting, three-way calling, caller ID and call forwarding. Some plans may include these services at no additional charge.

If you're cut off during a call, or couldn't hear the person on the other end, call your carrier at 611 or *611 and ask for a billing credit for that call.

Some consumers may qualify for a lower-cost calling plan if they are members of an organization or association or employed by a certain company.

Other factors to consider

Call quality: Some carriers may provide higher-quality connections and fewer dropped calls than others. Ask other wireless phone users in your community about the quality of their calls. Service area: Which plan gives you the largest calling area? Free incoming calls: Some carriers don’t charge you for the first minute of incoming calls. If you receive a lot of incoming calls, this could save you a bundle. Billing by the second: A few carriers bill you by the second after the first minute of a call, rather than rounding your calls to the next full minute. Again, the savings can be significant. Peak calling hours: Plans with anytime minutes or the shortest peak calling period are more attractive. The difference in airtime charges between peak and off-peak minutes is often so steep that it’s worth checking your carrier’s exact hours. Included services: Many plans offer free voice mail, but some offer other useful services, such as data transmission capabilities. Buckets of off-peak calling minutes: Some carriers offer packages of inexpensive minutes of weekend and/or evening calling. Cancellation fees: Look for the smallest penalty for changing carriers.

How do I pick a carrier with the best reception?

Reception varies inside a carrier’s coverage area because of obstructions such as buildings, tunnels, and hills, and the number and placement of cellular towers. Ask your friends and neighbors who have wireless service for their opinions about carriers’ coverage and call quality.

What’s the best service plan for just emergency use?

Choose an inexpensive analog service plan, because analog service provides more coverage area compared to digital service plans. In many rural areas, it’s the only service available. With many analog plans, carriers offer free phones. So, buy the cheapest analog plan offered with a free phone and you’re set for emergencies.

Can I use my existing phone with a new carrier?

Digitals Phones can Not be activated with a different Company other than the One it has the insignia on it. A sprint phone can not be activated with any other company and vice versa. Some carriers will activate a phone only if you buy it from them. Analog phones are the most likely candidates for reactivation. The best way to find out is to call the carrier.

What’s the best service plan for frequent travel in the United States?

People who travel frequently should check out the many flat-rate plans carriers offer. The monthly fee includes all long-distance and roaming charges, but sometimes with restrictions. Flat-rate plans are available in regional and national versions, so compare them to find the one that’s best for you.

Can I use my phone outside the United States?

Some wireless phones will work in some or all foreign countries, while others may not. Check with your wireless company before traveling abroad.

Can someone fraudulently use my cellular phone?

Cloning is when a cellular phone has been programmed to duplicate another cellular phone to place illegal calls without any intention of payment. The scanner uses the fake or "cloned" numbers until detected.

Is there a charge for emergency calls?

No. Calls from cellular and PCS phones to 911 are free.

I Bought My Phone sometime ago and Now its giving me Problems? What should I do?

If you are experiencing problems with your phone, we suggest that you take your phone to your mobile service provider's Corporate store. Most of the times, they will fix the phone or replace it for free. Call on these numbers to locate the Corporate stores closest to you

Sprint PCS: 1888 211 4727
Verizon: 1800 868 2700

How can I benefit from special sales on Wirelessgalaxy Houston?

Get 10% off on your total sales amount by providing discount code at the checkout page. You can get your discount code here

How can I minimize roaming charges?

There is a nice article about this topic on the articles page. To read the article click here.

How can I safely drive while talking on my cellular phone?

There is a nice article about this topic on the articles page. To read the article click here.

Are there any manners for using mobile phones?

There is a nice article about this topic on the articles page. To read the article click here.

What if I drop my phone in water?

If you accidentally drop your phone in water, pick up your phone instantly and remove the battery without turning off the phone. Disassemble the phone up to last level possible and dry each component with a hairdryer. Leave for at least 24 Hours. Then reassemble the phone and insert a new battery. In most cases the phone would work fine. For detailed instructions click here.

Can I manually add ring tones to my phone?

In addition to downloading ring tones, most of the mobile phones provide you the facility to manually add new ring tones by inserting a sequence of code. You can get details about adding tones to your phone manually in your phone's user manual. Some of the popular ring tones are decoded for your phone here.

How do I activate my Sprint PCS replacement phone?

Order your Brand New Sprint PCS Replacement Phone Online at Our Replacement Phone Store. Within 4-10 Days, You will receive your Brand New Phone. Now Call 1888-715-4588 (Sprint PCS Activation Dept) and Let them know that you would like to Change the Handset information on your existing sprint pcs account. Sprint PCS Customer Service Rep will walk you through the programming part of your phone which approximately takes only 2-5 minutes.

Why should I get the Sprint replacement phone from Wirelessgalaxy Houston?

Its just like buying from a Sprint PCS Brick and Mortar Store, Only that with us, You do NOT Pay any Shipping Charges, Get Instant Price breaks, Free Loads of Accessories, No Sales Tax except for Texas Residents (7.75% for all Texas Residents). You don't have to wait for a Sale Day to buy from us, We are always lowest on our Prices.

How do I activate my New Sprint PCS phone?

Your New Sprint PCS phone will reach you Pre-Activated with your local mobile number already programmed on it. Unlock the phone by punching in the last four digits of your Social and start using your phone. You DO NOT have to call Sprint PCS to activate.

What is the processing time of my Order?

The orders are usually processed within 24 Hours from the time when you place your order, after which they are shipped on the mailing address provided at the time order was placed.

When will my order arrive?

The orders might take 4-10 days reaching their destination depending on the method used for delivery and the mailing destination. For details check the Shipping methods page or click here

Does my order carries a warranty?

Most of the cellular accessories come with a 6 to 12 Month Dealer's (Wirelessgalaxy Houston) Limited Warranty. The detailed warranty information is accompanied with the order. Mobile phones from Sprint PCS and Voice Stream cover a 1 year Manufacturer's Limited Warranty. All Nextel phones are manufactured by Motorola, and cover a 1 Year Motorola Limited Warranty. For more details about warranty issues, please check the Warranty page or click here.

Where can I find a copy of my cell phone's user manual?

Visit the User Manual Page. It contains links along with contact details to most major cell phone manufacturers and providers.