If your iPod becomes stuck or frozen, you can reset it with these steps.

Hold Switch in Locked Position:
Check to make sure that you do not have the Hold switch in the locked position. If the Hold switch is in the locked position, you will see a lock symbol on the screen. Slide the Hold switch to the unlocked position and check the screen.

If this does not resolve the problem, follow the steps below to reset your iPod.

To reset an iPod with a Click Wheel, including Fifth Generation iPod (iPod with video), iPod nano (Second Generation), iPod nano, iPod with color display (iPod photo), iPod (Click Wheel), iPod mini, iPod mini (Second Generation):

1. Connect your iPod to the iPod Power Adapter and plug the power adapter into an electrical outlet
2. Toggle the Hold switch on and off
3. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears (about 6 to 10 seconds).

You may need to repeat this step

To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector):

1. Connect your iPod to the iPod Power Adapter and plug the power adapter into an electrical outlet
2. Toggle the Hold switch on and off
3. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears (about 6 to 10 seconds). You may need to repeat this step

If you are still unable to reset your iPod, use only one finger from one hand to press the Select button, and one finger from the other hand to press the Menu button.

To reset an iPod shuffle:

1. Disconnect the iPod shuffle from the computer
2. Move the switch on the back of iPod shuffle to the off position (so the green stripe by the switch is not visible)
3. Wait 5 seconds
4. Move the switch on the back to the play in order or the shuffle position (the green stripe will be visible in either position)